Return & Refund Policy
Returns, Refunds, and Cancellations
We want you to shop with confidence at Relvonax. If you are unhappy with a purchase or need to cancel an order, the information below explains how to contact us and what to expect.
Return Eligibility
Eligible products can be returned within 30 calendar days after delivery.
Items submitted for return must:
- Be unused and in their original condition;
- Include the original packaging and accessories, where applicable;
- Be accompanied by proof of purchase or an order confirmation.
Please obtain approval from our customer support team before sending anything back. We may not accept returns that have not been approved in advance.
Arranging Your Return
Email service@relvonax.com with the following details:
- Order number;
- Name of the product;
- Reason for requesting a return;
- Photos or videos of the item, where applicable.
Our team will review your request and explain the next steps.
After approval, we will provide the appropriate return address and instructions. Please do not send products to our registered business address.
Who Pays for Return Shipping?
Return shipping costs are your responsibility when the return is due to ordering the wrong item, changing your mind, or another personal preference.
If an item arrives damaged, defective, incorrect, or significantly different from its description, we will provide an appropriate solution at no additional cost to you. Depending on the circumstances, this may involve a replacement, refund, or assistance with returning the product.
Refund Review and Payment
We will inspect your returned item after it arrives and notify you of the refund decision.
If approved, your refund will be issued to your original payment method within 5–10 business days after the returned item has been received and inspected.
Your bank, payment provider, or financial institution may require additional time before the funds appear in your account.
If Your Refund Has Not Arrived
If the expected timeframe has passed:
- Check your bank or payment account again.
- Ask your payment provider about the status of the refund.
- Contact us at service@relvonax.com if you still need assistance.
Cancelling Before Processing
To request an order cancellation, email service@relvonax.com as soon as possible. Requests may be made before the order enters processing or fulfilment.
An approved cancellation will receive a full refund to the original payment method.
Once fulfilment has begun or the order has been dispatched, cancellation may no longer be possible.
Business and Contact Details
Brand Name:
Relvonax
Legal Company Name:
Guangzhou Baofu Media Co., Ltd.
Customer Support Email:
service@relvonax.com
Business Address:
Room 417, No. C0116, 4th Floor, Nos. 34 & 36, Xinxin Avenue South, Xintang Town, Zengcheng District, Guangzhou, Guangdong, China