Shipping Policy

Shipping and Delivery at Relvonax

Relvonax is operated by Guangzhou Baofu Media Co., Ltd. We work with trusted logistics providers and fulfilment facilities to prepare and deliver your purchases, and aim to make shipping arrangements clear throughout the process.

Preparing Your Order

Order processing normally takes 1–5 business days after payment has been confirmed. This preparation period begins once payment confirmation is successful.

Processing may take longer depending on stock availability, order volumes, holidays, promotional events, or other circumstances affecting preparation.

Our team processes orders on regular business days. Purchases made over weekends or public holidays will normally enter processing on the next available business day.

Delivery Estimates

Once dispatched, orders have an estimated transit time of 10–20 business days.

Your total waiting time includes both the processing period and the shipping period.

Delivery estimates may vary due to:

  • The destination country or region;
  • Local delivery arrangements;
  • Customs clearance procedures;
  • Carrier conditions or delays;
  • Other circumstances beyond reasonable control.

Standard Shipping Charges

We currently offer standard shipping at $2.99 USD.

You will see the final shipping charge at checkout before confirming payment.

Where Your Order Is Dispatched From

We may fulfil orders through our own facilities or trusted partner facilities. The dispatch location depends on available products, where inventory is held, and your delivery destination.

These arrangements can vary between orders, so we do not guarantee dispatch from any particular location.

International Delivery Availability

International shipping is offered where services are available. Destination restrictions, carrier availability, and logistical limitations may affect whether we can deliver to a particular address.

If shipping to your location is unavailable, our customer support team will contact you to discuss the available options.

Following Your Shipment

We will email a dispatch confirmation containing tracking information once your order has shipped.

Tracking activity may take some time to appear after dispatch. If you need help understanding a tracking update or have another delivery question, contact service@relvonax.com.

Delivery Delays or Potentially Lost Parcels

If your parcel appears delayed or tracking has remained unchanged for an extended period, please email service@relvonax.com and include:

  • Your order number;
  • The tracking number;
  • Relevant shipping details.

We will review the circumstances and provide appropriate assistance.

Checking and Changing Your Delivery Address

Your shipping address may differ from your billing address. Please check that all delivery information entered at checkout is complete and accurate.

If you notice an error or need to change the address, contact us as soon as possible after ordering. Requests can only be made before processing or preparation for dispatch begins.

Once a parcel has shipped, we may be unable to amend its delivery address.

Shipping Support and Business Details

Customer Support Email:
service@relvonax.com

Brand Name:
Relvonax

Legal Company Name:
Guangzhou Baofu Media Co., Ltd.

Business Address:
Room 417, No. C0116, 4th Floor, Nos. 34 & 36, Xinxin Avenue South, Xintang Town, Zengcheng District, Guangzhou, Guangdong, China