Terms of Purchase

Purchasing from Relvonax

These Purchase Terms govern purchases made through https://www.relvonax.com (the “Site”).

Relvonax is a brand operated by Guangzhou Baofu Media Co., Ltd., which runs the Site and trades as Relvonax.

Submitting an order means that you agree to these Purchase Terms and the following policies:

  • Terms of Service;
  • Privacy Policy;
  • Shipping Policy;
  • Return & Refund Policy;
  • Any other applicable policies published on the Site.

Please only proceed with a purchase if you accept these Terms.

Your Responsibilities When Ordering

By placing an order, you confirm that you have the legal capacity to enter into a purchase agreement and that all checkout information is accurate and complete. You also confirm that purchasing and receiving the products complies with the laws and regulations applicable to you.

Where legally permitted, communications with customer support may be used to assist with orders, verify information, and improve service.

Submitting and Reviewing Orders

An order confirmation email will be sent after you submit your purchase.

We may need to review, amend, postpone, or cancel an order if circumstances prevent normal fulfilment. Reasons may include:

  • Stock availability problems;
  • Errors in product details or prices;
  • Suspected fraud or unauthorised payment activity;
  • Other issues that prevent successful fulfilment.

Where an order is cancelled, any payment received will be handled according to the circumstances and the applicable policies.

Product Details and Suitability

We take reasonable steps to ensure that descriptions, photographs, specifications, and prices on the Site are accurate. Minor variations may nevertheless result from display settings, technical limitations, or updates to a product.

Before buying, please review the product information and check that the item meets your needs and is permitted for use in your location.

Specifications, packaging, labelling, and included accessories may vary according to destination requirements and availability.

If an item you receive differs materially from its description, contact our team for assistance under the Return & Refund Policy.

Prices and Pricing Errors

We aim to display accurate prices. If an obvious error arises from a technical problem, system update, or incorrect information, we may contact you about the issue, cancel the affected order, or arrange an appropriate resolution.

Stock and Delivery Arrangements

Product availability depends on current inventory and may change.

The processing and delivery of orders follow the timeframes and conditions stated in our Shipping Policy. Delivery estimates may be affected by:

  • The destination;
  • The selected shipping service;
  • Customs procedures;
  • Carrier delays;
  • Other circumstances beyond reasonable control.

If an ordered item becomes unavailable, we may contact you to discuss a suitable solution, including refund options where applicable.

Taxes, Customs, and Duties

The taxes, duties, or customs charges applicable to an order may depend on the destination country or region and its local regulations.

Customers may be responsible for certain charges imposed by local authorities where required. Any applicable charges will be handled in accordance with relevant laws, shipping arrangements, and local requirements.

Handling Your Personal Information

Information collected through the Site, checkout, email correspondence, or customer support interactions is handled in accordance with our Privacy Policy.

That policy explains how we collect, use, and protect personal information. We may update it when operational changes or legal and regulatory requirements make revisions necessary.

Questions About Your Purchase

For help with these Purchase Terms, an order, or another customer service enquiry, please use the details below.

Customer Support Email:
service@relvonax.com

Brand Name:
Relvonax

Legal Company Name:
Guangzhou Baofu Media Co., Ltd.

Business Address:
Room 417, No. C0116, 4th Floor, Nos. 34 & 36, Xinxin Avenue South, Xintang Town, Zengcheng District, Guangzhou, Guangdong, China